The Till School / Case notes
03
Case notes
Longer pieces that sit outside the course. Each one starts with a document rather than an opinion, quotes it, and says the date it was read.
Note 01 · 5 September 2026
The card fee you are not allowed to charge, and the one you are
The surcharge ban is narrower than every guide says. Regulation 6A stops you charging a fee on consumer cards and leaves commercial cards alone, regulation 6B changes the…
Note 02 · 5 September 2026Two doors your customer can use to take the money back, and only one is law
A chargeback is a message between two banks, and it appears in neither the Payment Services Regulations nor the Consumer Credit Act. What the statutes do give your custom…
Note 03 · 5 September 2026The free terminal, priced
A free terminal is a rental with the price moved into a minimum monthly service charge. One division tells you the month it starts costing you: the minimum divided by you…